Courtesy Officer’s Duties for Our Community

At our residential community, we have a dedicated courtesy officer who is available after regular office hours to assist with any concerns that may arise. In this blog, we will introduce you to the role of our courtesy officer and explain their duties. Understanding the responsibilities of our courtesy officer will help you know when to reach out for assistance and when to contact the appropriate authorities in case of emergencies. Let's delve into the valuable services our courtesy officer provides.

The Role of a Courtesy Officer:

Our courtesy officer plays a crucial role in our community. Here are the primary duties of our courtesy officer:

Community Patrol:

The courtesy officer conducts regular patrols throughout the property, including areas such as the pool, clubhouse, courtyards, and parking lots.

After-Hours Assistance:

The courtesy officer is available to address after-hours concerns and requests for assistance from residents. Whether you have noise complaints, require assistance with lock-outs, or have other non-emergency issues, you can rely on the courtesy officer for support.

Collaboration with Law Enforcement:

In the event of incidents or emergencies, the courtesy officer works closely with local law enforcement agencies to ensure a swift and appropriate response.

Parking Enforcement:

Our courtesy officer also responds to parking violations any residents might run into. They are available to help get your parking corrected. So, if you see someone parked in your covered parking spot, our courtesy officer is there to help.

Resident Safety and Property Monitoring:

The courtesy officer maintains vigilance, identifying and addressing any suspicious activities or malfunctioning property amenities, such as outdoor lighting or security gates. While they cannot apprehend suspects, they can promptly notify local law enforcement, especially in situations where immediate danger is present.

Effective Communication and Reporting:

Our courtesy officer maintains open communication with the property management team, providing regular reports on any incidents or events that occur during their duty. This allows us to stay informed about the community's well-being and enables us to follow up with residents when necessary.

The Distinction: Courtesy Officer vs. Security Officer:

It's important to note that our courtesy officer is specifically trained to address after-hours concerns and non-emergency situations. While they provide valuable assistance, they are not equipped to handle emergencies such as domestic disturbances, burglaries, fires, floods, or other critical incidents. In such cases, residents should prioritize their safety by immediately contacting the appropriate emergency services, such as dialing 911.

Our dedicated courtesy officer plays a crucial role in the community. By understanding their duties and responsibilities, residents can confidently seek their assistance for after-hours concerns and non-emergency situations. However, it is important to remember that in emergencies, contacting the appropriate authorities should always be the first step. At Bowman Pointe, we are committed to providing a safe and welcoming environment, and the presence of our courtesy officer greatly contributes to achieving this goal.

If you have any other questions about the courtesy officer role here at Bowman Pointe, feel free to contact the front office and speak to a member of our staff.