Our App In-Depth: How to Submit a Service Request

Here is a screenshot of the Bowman Pointe app, where you can use the Maintenance Requests tool to submit a service request which a few taps of your finger!

Are you loving the Bowman Pointe app? It has so many handy features that make life so easy, how could you not?

We have already showed you how to use the app to reserve an amenity. Now, it is time to explain how simple it makes submitting service requests!

Step #1: Get the App

First things first: every resident should have our app downloaded and use it often! It is an awesome tool that is easy to find. Just search for “Richardson Management” in the App Store or Google Play Store.

Once you download the app and enter your personal information, it will confirm your resident account here at Bowman Pointe and allow you to open the Bowman Pointe app.

Step #2: Open the Actions Menu

On the homepage of the app, you should see a black “I want to…” button. For Apple users, it will be on the top of your screen. For Android users, it will be on the bottom right corner of your screen.

Tap on the “I want to…” button and the Actions menu will appear. Select the “Maintenance Request” option.

Step #3: Submit a Service Request

Here is where you will enter the details of your maintenance request. To submit the form, the app requires you to select a Service Category, Problem Item, Service Issue, and Location.

If you would like to be at home when your request is being serviced, make sure to let us know. Just toggle off the section that states “Staff may enter my unit without me there.”

Pro Tip: We highly recommend you take a photo and add a detailed description of your issue as well. The more information you give us, the easier it is to complete your request!

Step #4: Track Your Service Request

Once your service request is successfully submitted to our team, you will receive a push notification confirming your maintenance request. The request will then also appear at the top of your app’s homepage.

Any pending service requests will remain on your home screen until they are completed. If it any time you need to add notes or new information to your service request, just tap on it and type out your message in the message box to notify our team.

You can also tap on the + button next to the Maintenance Requests section on your homepage at any time to add a new service request.

Step #5: Review Your Service Request

After your service request is completed by a member of our maintenance team, you will receive another push notification to inform you.

You will also notice that the service request will still appear on your home screen, but now it will have a star rating with it. This is your opportunity to give us a review and let our team know how they did!

Once you rate your service request, the request will disappear from your home screen. Voila!

Emergency Maintenance Requests

In the event of a maintenance emergency, do not fill out a service request on our app. Instead, tap on the Emergency Call button from the Maintenance Request action screen.

That will prompt you to call our office, where you can speak to a member of our staff or leave a message for after-hours maintenance.

Our maintenance staff is available Monday through Friday from 8:00 AM to 5:00 PM. However, we are pleased to provide 24-hour emergency maintenance service seven days a week for the following emergencies only:

  • No heat in the winter when the outside temperature is below 60°.
  • No A/C in the summer when the outside temperature is above 80°.
  • Plumbing leak or sewer stoppage which might damage your personal belongings or the apartment property.
  • Toilet stoppage if your apartment only has one bathroom.
  • No electricity.
  • No water or hot water.
  • Broken or non-working exterior door, locks, or windows.
  • Any condition which might cause a fire.
  • A gas odor.

Have any questions about service requests? Send our team a message or give us a call at 501.725.9055.

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