Our App In-Depth: How to Submit a Service Request

This blog post was updated on November 22, 2021, to reflect new features offered by the ActiveBuilding app.

Are you loving our resident app? It has so many handy features that make life so easy, how could you not?

We have already showed you how to use the app to reserve an amenity. Now, it is time to explain how simple it makes submitting service requests!

Step #1: Get the App

First things first: every resident should have our app downloaded and use it often. 

It is an awesome tool that is easy to find - just search for “Active Building” in the App Store or Google Play Store.

Once you download the app and enter your personal information, it will confirm your resident account here at Bowman Pointe and allow you to open the Active Building app.

Step #2: Tap the Service Requests Tab

From the homepage of the app, you should select the three lines on the upper lefthand corner to open the menu, then scroll down until you see Service Requests.

Tap there to get started!

Step #3: Submit a Service Request

On the Service Requests tab, you should first see a screen displaying New, In Progress, and On Hold service requests.

To submit a new request, you need to tap on the + button in the upper righthand corner of the screen. Then, the service request form will appear.

Here is where you will enter the details of your maintenance request. 

To submit the form, the app requires you to at least provide a Contact Phone Number and describe your problem. But, it would help us out greatly if you would also select a service category so we know which area of your apartment home needs service.

Pro Tip: We also highly recommend you take a photo and/or a video and upload it to this form. The more information you give us, the easier it is to complete your request!

Step #4: Track Your Service Request

Once your service request is successfully submitted to our team, you will see it displayed in the New status on the Service Requests tab. 

When a maintenance technician starts working on your request -OR- when they place your request on hold, you will see it move to the In Progress or On Hold status on the Service Requests page accordingly. 

As service requests are completed, you will see them moved to the Closed section on the Service Requests tab.

PS: Our team will contact you if they have any follow-up questions or need to update you on the progress of your request. You are welcome to contact us as well with any updates or questions!

Emergency Maintenance Requests

In the event of a maintenance emergency, do not submit a service request on our app. Instead, call our office at 501.725.9055 and follow the prompt to reach emergency maintenance. 

If our office is open, you can speak to a member of our staff. If our office is closed, you will be asked to leave a message for the maintenance professional on call and they will be notified of your request immediately.

Our maintenance staff is available Monday through Friday from 8:00 AM to 5:00 PM, but we proviede 24-hour emergency maintenance service seven days a week for the following emergencies only:

• No heat in the winter when the outside temperature is below 60°.
• No A/C in the summer when the outside temperature is above 80°.
• Plumbing leak or sewer stoppage which might damage your personal belongings or the apartment property.
• Toilet stoppage if your apartment only has one bathroom.
• No electricity.
• No water or hot water.
• Broken or non-working exterior door, locks, or windows.
• Any condition which might cause a fire.
• A gas odor.

Have any questions about service requests? Send our team a message or give us a call at 501.725.9055.